If you would like to return a product, please contact us first to request a return authorisation. Returns sent without prior confirmation cannot be processed.
Contact us to return your item
You will receive a full refund for any:
Unworn, unused item.
Wrong item received in terms of colour, size, or model (evidence required).
Item that arrived damaged (evidence required).
Order that went missing.
Please note: We do not accept returns on personalised or embroidered items unless they arrive damaged or incorrect.
Items must be returned within 14 days of receipt. Your statutory rights are not affected by our returns policy.
Additional Return Conditions
All returns or exchanges must be approved by us before being sent back. Once a return has been agreed, items must be unused, unworn, unwashed and in their original packaging. Return postage costs are the customer’s responsibility, and the original shipping charge is non‑refundable.
Please keep your proof of postage until your refund or exchange has been completed. We reserve the right to decline a refund if the return does not meet the conditions agreed in advance.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and put it right. Please notify us within 48 hours of receiving the goods.
